Guest Cancellation Policy

  1. November 5, 2026
    Minor change
    Current text

    Now covers Rove Travel bookings; the cancellation policy shown at checkout decides refunds; one policy for all Rove Travel bookings; new contact address.

  2. Recorded history starts here.

Effective November 5, 2026 for new users and December 5, 2026 for existing users.

1. About this policy

This policy applies when you cancel a Rove Travel booking, a reservation made on rovetravel.com. A reservation made through another website or app follows that channel’s cancellation policy.

This policy is part of the Rove Travel Terms of Service. The cancellation policy for your reservation is the one shown on the listing and at checkout before you book, and it decides any refund if you cancel. Your reservation keeps the terms it was booked under. If your host cancels or a major event affects your stay, section 8 of the Terms of Service explains what we may do, and nothing in this policy limits it.

2. The policy

All Rove Travel bookings use the policy below.

3. Stays of 29 nights or fewer

  • Within 24 hours of booking: full refund, if check-in is at least 14 days away.
  • 30 or more days before check-in: full refund.
  • 7 to 29 days before check-in: 50% of the accommodation fare is refunded, with the taxes on that amount.
  • Fewer than 7 days before check-in: the accommodation fare isn’t refunded, and neither are the taxes on it.

4. Stays of 30 nights or more

  • Within 24 hours of booking: full refund, if check-in is at least 14 days away.
  • 30 or more days before check-in: full refund.
  • Fewer than 30 days before check-in: the accommodation fare for the first 30 nights isn’t refunded, and neither are the taxes on it. For a stay longer than 30 nights, every later night is refunded, with the taxes on it, if you cancel before check-in.

5. What a refund includes

A full refund returns the whole Total Price you paid, as section 5.1 of the Terms of Service defines it. On a partial refund, host fees for services not provided, such as cleaning, are refunded if you cancel before check-in, and any payment-method fee is refunded in proportion to the amount refunded. The Rove Travel service fee isn’t refunded. Refunds go to your original payment method.

6. Deadline and check-in

Cancellation requests must reach us by 4:00 p.m. in the home’s local time; later requests count as received the next day. You can’t cancel after check-in, and unused nights and early departures aren’t refunded.

7. Mandatory evacuations

If a government authority orders a mandatory evacuation covering the home during your stay, you may choose a prorated refund or a credit toward a future stay for the nights you can’t stay.

8. Travel insurance

We recommend travel insurance that covers trip cancellation and interruption.

9. Questions

For questions or help with a cancellation, email support@rovetravel.com.