# Changes and cancellations

_Last updated August 26, 2026_

Source: https://rovetravel.com/s/changes-and-cancellations

Plans can change. This guide explains how to request a reservation change or cancellation and what to expect after submitting your request.

This guide applies to direct reservations made through RoveTravel.com. If you booked through Airbnb, Vrbo, Booking.com, or another third-party platform, request changes or cancellations through that platform and follow its policies.

## 1. Request a reservation change

Submit a change request through your Rove account or email reservations@rovetravel.com.

Contact Rove if you want to:

- Change your stay dates
- Extend or shorten your stay
- Add or remove guests
- Add or remove a pet, where permitted
- Update other material reservation details

Do not rely on an informal arrangement with a Host or property contact. Your original reservation remains in effect until Rove confirms the change.

## 2. Wait for approval and updated terms

Changes are subject to availability and may require approval from Rove, the Host, property owner or manager, building, HOA, condo or co-op board, landlord, or another applicable party.

An approved change may affect:

- Nightly or monthly pricing
- Taxes and fees
- Payment or installment amounts
- Pet or property-specific charges
- Screening or verification requirements
- Rental agreement or lease documents
- Building or property approvals
- Cancellation terms

Review and authorize any updated amount or agreement provided with the change.

## 3. Understand date changes

**Extending your stay:** Extensions require availability and approval. Additional nights may be priced differently from the original reservation.

**Shortening before check-in:** The removed nights may be subject to the Guest Cancellation Policy. Contact Rove as early as possible for the applicable calculation.

**Changing dates before check-in:** Depending on availability and the extent of the change, Rove may process the request as a modification, cancellation, or new reservation.

**Changing plans after check-in:** Reservations cannot be canceled after check-in. Any change requires approval, may be repriced, and unused nights are generally non-refundable.

## 4. Request a cancellation

For help canceling a direct Rove booking, email concierge@rovetravel.com.

Cancellation timing is based on when Rove receives the request. Requests received after **4:00 p.m. in the property’s local time zone** are treated as received the following day.

Your refund depends on the reservation length, cancellation date, and applicable terms. Review the **Guest Cancellation Policy** for the current calculation, including:

- The 24-hour grace period, when applicable
- Stays of 30 nights or more
- Stays of 29 nights or fewer
- Refundable and non-refundable fees
- Applicable tax refunds

## 5. Receive confirmation

A requested change or cancellation is not complete until Rove confirms it.

Review the confirmation carefully, including:

- Updated stay dates
- Guest and pet details
- Revised charges or refund
- Payment schedule
- Updated agreement or approval requirements

Contact Rove promptly if anything is incorrect.

## 6. Receive an approved refund

Approved refunds are returned to the original payment method within 10 business days after approval, unless applicable law requires a shorter period.

Your bank or card issuer controls when the refund appears on your account and may require additional processing time.