# $5M of Damage Protection Rove+

Source: https://rovetravel.com/s/rove-%2B-5m-of-damage-protection

**Up to $5,000,000 in Host Damage Protection.** Rove's damage protection policy offers Rove+ Hosts up to $5M of damage protection without any deductible, administered by Truvi.

### What's covered (high-level):

- Accidental and intentional guest-caused damage
- Theft
- Damage to contents and furnishings
- Smoke damage (in non-smoking properties)
- Damage from unauthorized parties
- Excessive cleaning and ruined linens/towels
- Service-animal–related damage when house rules are followed (Truvi)
- No deductible

### Illustrative Exclusions:

- Acts of nature
- Cosmetic wear/tear; damage that can't be proven to have occurred during the stay
- Bodily injury/liability; business interruption and/or loss of income; alternative accommodation costs
- Bookings not screened/approved per Truvi protocols (help.truvi.com)

### Eligibility (what makes a booking "protected")

- To qualify for protection, the stay must be booked directly on RoveTravel.com and the booking must receive an Approved screening decision from Truvi. Rejected bookings are not covered.
  - Truvi approvals are issued after Truvi screens the guest information against its proprietary databases. For a booking to be eligible, the reservation must include a verifiable email address and phone number associated with the guest.

### How to file a claim:

For Rove+ plans, if requested, Rove can file claims on a Host's behalf. Rove makes it’s best efforts to find and report and damage from property inspections.

1. **Document immediately.** Take timestamped check-in and check-out photos/videos; retain receipts/quotes.
1. **Submit an Incident Report to Rove.** File as soon as possible, no later than 10 days after check-out. How to Submit an Incident Report (step-by-step): https://help.truvi.com/help/incident-submission-guide
1. **Acknowledgment & review.** Truvi typically acknowledges within ~3 business days and may request more evidence.
1. **Decision timeline.** After complete evidence is received, Truvi targets a settlement decision within 30 business days; payments generally process 3–5 business days after bank details are confirmed.

**Tip for Hosts:** Truvi's FAQ states incidents should generally be reported within 10 days after guest check-out.

Damage protection is administered by Truvi Technologies Ltd.; it is not an insurance policy. Their program is insurance-backed, and all payments and limits are subject to Truvi's terms, and adjudication. In certain circumstances, Hosts may need to collect evidence and/or file a claim if Rove is unable to do so. Rove's program administered by Truvi provides limits up to $5,000,000 per eligible booking subject to Rove+ Terms & Conditions and **Truvi Terms & Conditions**: https://help.truvi.com/learning-hub/terms-conditions-str-protection-