# Hosting Guidelines

Source: https://rovetravel.com/s/rovecore-hosting-guidelines

## What is RoveCore?

RoveCore is Rove's property management platform that gives you the tools to list, price, and manage your rental while maintaining control over your operations. You handle day-to-day hosting; Rove provides the technology, booking infrastructure, and guest protection programs along with access to Rove’s clientele on Rovetravel.com bookings.

## What RoveCore Provides

**Listing & Distribution**

- Listing on RoveTravel.com marketplace
- Optional distribution to other marketplaces (opt-in through dashboard)
- Professional listing optimization tools
- Dynamic pricing recommendations

**Booking Platform**

- Calendar and booking management
- Payment processing and collection
- Rove's reservations team assists prospective guests with booking inquiries

**Guest Protection Programs**

- Up to $5M of damage protection on RoveTravel.com bookings
- Damage waiver option for guests
- Security deposit collection and management
- Lease agreement for NYC 30+ day bookings

**Host Tools**

- Host dashboard and reporting
- Payout tracking
- Performance analytics

## Guest Protection Options

Guests opt in to Rove’s damage waiver and/or security deposit program. All RoveTravel.com are also covered by up to $5M of damage protection (See the $5M damage policy for information).

### Damage Waiver

A fee paid by guests at booking that covers accidental damage.

- **Coverage limit:** Up to $2,500 per incident
- **Cost to guest:** Included in booking fees
- **What's covered:** Accidental damage during stay
- **What's NOT covered:** Intentional damage, theft, normal wear and tear, pre-existing conditions
- **Claims timeline:** Submit within 7 days of checkout; processed within 14 days. *$500 deductible for any claims exceeding waiver limit.*

### Security Deposit

A refundable hold on the guest's payment method.

- **Deposit amount:** Approximately. $2,000 (based on market and length of stay)
- **Hold timing:** Authorized at booking, captured only if damage occurs
- **Release:** Released within 7 days of checkout if no damage claimed
- **Claims:** Host must document damage with photos and submit within 7 days. *$500 deductible for non Airbnb claims.*

Guest Screening Process for RoveTravel.com

Rove uses a multi-layered screening approach varies by length of stay and property location.

**All Stays:**

- Identity verification
  - Government-issued photo ID verification
  - Selfie match to verify the person matches their ID
- Risk Assessment 
  - Fraud detection including high-risk booking patterns flagged by Autohost's AI database
  - Payment verification & risk analysis
  - Guest booking history on Rove (when applicable)

**30+ Day Stays:**

- Enhanced screening process including 
  - Criminal background check
  - Sex-offender registry check
  - Global watchlist screening

## Timeline

- Screening request initiated immediately upon booking payment and rental agreement signature
- Results typically available within minutes of completion
- Hosts notified of any red flags before check-in
- Guests may be contacted by Rove support team for additional verification if needed

## Host Controls

- Set additional house rules and guest requirements
- Contact support to report concerns about any booking

**Note:** All screening is subject to applicable fair housing laws and anti-discrimination regulations. Rove cannot guarantee prevention of all incidents but maintains industry-standard verification protocols.

## Lease Agreement (NYC Only)

For bookings of 30 days or longer in New York City, a Lease Agreement is required and automatically generated for guest signature before arrival.

**What It Covers:**

- Rental terms and house rules
- Check-in/check-out times
- Occupancy limits
- Noise and party policies
- Damage and liability acknowledgment
- Cancellation terms

**Why It Matters:**

- Creates a binding agreement between you and the guest
- Satisfies NYC legal requirements for monthly rentals
- Provides documentation if disputes arise

*The lease is generated based on your property settings. Review your house rules in the dashboard to ensure accuracy.*

## Fees

- **RoveCore service fee:** 10-12% of booking revenue (will not exceed 12% unless not
- **Payment processing:** Paid by guest
- **Damage waiver (if enabled):** Paid by guest
- **Security deposit (if no damage waiver):** Refundable and held by Rove; no fee to host or guest

## Payouts

- **Standard stays:** Payouts initiated 48 hours after guest check-in
- **Monthly stays (30+ days):** Paid monthly from the check-in date
- Funds typically arrive within 2-3 business days of initiation, depending on your bank

## Host Responsibilities

RoveCore hosts manage their own operations:

**You Manage:**

- All guest communication before, during, and after stays
- Cleaning coordination and turnover
- Maintenance and repairs
- Restocking supplies
- Key/access management

**Rove Handles:**

- Assisting prospective guests with booking inquiries on RoveTravel.com
- Payment collection and processing
- Damage waiver/deposit administration
- Lease agreement generation (NYC 30+ day bookings)
- Booking platform and channel distribution
- Payout remittance

## Booking Policies

**Cancellations**

- Rove enforces it’s cancellation policies on all RoveCore bookings
- Guests who cancel within policy terms forfeit applicable fees per the policy

**Your Control**

- Set nightly rates and minimum stays
- Block dates for personal use
- Define house rules and guest requirements
- Choose instant book or request-to-book
- Opt into additional channels (Airbnb, VRBO, Booking.com)

## Insurance Requirements

- Hosts must maintain adequate homeowner's, landlord, or short-term rental insurance
- RoveCore's damage waiver and security deposits supplement, but do not replace, proper insurance coverage
- Consider additional coverage for high-value items or unique property features
- See the $5M damage policy for information on claims processing